To start the return process for your order, please enter your email address or phone number and the order number below.
How do I place an exchange/ return request?
- Enter your order number and email address in the fields above and click Start
- Follow the instructions and select the items you want to exchange/ return
- You will get a confirmation email once the request has been approved from our end.
What items are returnable?
You can return your items within 7 days of receipt of your shipment.
- They must be in original condition
- For clothing, unwashed and unworn
- In the original packaging
Free gifts, discounted products, lifestyle products and custom orders or promotional items are not returnable!
Are there any charges for return?
- First Time Reverse Pickup & Exchange are Free for all customers.
- Any subsequent exchanges incur a cost of Rs 200 for Reverse Pickup & Exchange Items to be sent.
- Original shipping/COD charges are non-refundable.
How soon will I get my exchange/ store credits?
- Once your return is received and inspected, we will also notify you of the approval or rejection of your refund.
- All exchanges are subject to availability of the product required in exchange.
- If approved, then your refund will be processed, and store credits against the purchased product will be added to your account.
- The store credit will be valid across the website only for a period of 12 months from the date of issuance.
- Please ensure you have a proof of return in order to claim your exchange/ store credits. In case we don't receive your product despite your handling to the courier partner without proof, we won't be able to help you in exchange/ refund against the same.