Sale - Terms & Conditions

Terms and Conditions Sale

When purchasing items from The Svaya (thesvaya.com), you agree to abide by the terms and conditions established by the brand for the event. These terms are subject to change at the discretion of the brand if necessary. You can refer to the latest version of the terms & conditions and policies publicly on our policy page.

  • Sale Policy

  • All purchases made under the any Sale promotion are final sale and are not eligible for returns or exchanges. We appreciate your understanding and encourage you to review your order carefully before placing it.
  • If you purchase a non-sale item with a sale item, exchange/return for non-sale item will be honoured.
  • To ensure efficient and timely delivery, your order may be shipped from two different warehouses. As a result, you might receive your items in separate shipments. Rest assured, we’re committed to ensuring all parts of your order reach you as quickly as possible.
  • Any purchases made under specific sales or promotions (such as Glow Girl Sale, Buy One Get One offers) are governed by the terms and conditions set forth at the time of purchase.
  • Customers are expected to familiarize themselves with these policies prior to placing an order.

  • We are committed to resolving issues as per the outlined policies and ensuring a fair resolution.

Return and Exchange Policy During Glow Girl Sale

  1. Final Sale Policy:

    • All purchases made during the Sale are final and are not eligible for returns, exchanges, or refunds.

  2. Damaged or Defective Products:

    • If you receive a damaged or defective product, you may request a replacement for the same item, subject to availability. Such requests must be made within 48 hours of delivery and accompanied by clear photographs and opening videos as proof. Please use this link to create your request.

  3. Size Concerns:

    • We encourage customers to refer to the size chart before placing an order, as size-based exchanges are not possible for items bought on Sale.

  4. Cancellation Policy:

    • Orders once placed cannot be canceled or modified during the Sale.

  5. Non-Eligibility of Other Offers:

    • At a time only one sale offer will be considered applicable.

  6. Usage of Store Credits

    • Store credits can be used to purchase the products selected in the Buy One Get One Sale. However, no exchanges, returns or refunds are allowed for any items placed during the sale.

FAQs for Sale

  1. Can I return or exchange items purchased during the Sale?

    • Since we offer sale items at bare minimums and they are a way for you to try our brand and see the quality thousands of our Svaya Women love, we unfortunately, do not offer returns and exchanges on any sale items. This ensure you get the best value for money, try on our products and fall in love with our premium quality and style and also, ensure fairness to our team, our workers and all other customers who bagged the product at full price.

      We request you to not force us to help you with exchanges or returns or refunds against orders bought on any kind of markdown to ensure a positive sale experience for every customer of ours.

  2. What if I receive a defective product?

    • Firstly, in such cases, we are always there to help.
    • If an item arrives damaged or defective, you can request a replacement for the same product. Please contact us within 48 hours of delivery with clear photos of the defect and opening video of the package.
    • Please use this link to create your request.
    • We require the opening video since it helps us understand the areas where quality checks actually failed and also, prevents our small business from scams and frauds.

  3. What if the size doesn’t fit?

    • Once again, we do not offer size exchanges on any Sale items. Please refer to our detailed size chart before placing your order to ensure the best fit. You can reach out to us if you need any help regarding the size before placing the order as well.

  4. Can I cancel or change my order after placing it?

    • No. Sale items cannot be canceled or modified once confirmed.

  5. Why are returns and exchanges not allowed during this sale?

    • To bring you such an exciting offer, we streamline our operations to manage inventory and logistics efficiently. Allowing returns or exchanges for Sale orders complicates this process and disrupts stock management. Also, it's unfair to offer returns and exchanges or refunds for our internal production team that works tirelessly to bring out the best quality products for you. Slashing down prices any further or offering any other service thats even barely chargeable does not justify the effort of our entire team and is beyond our policy of ethical work environment.

  6. Zero-Tolerance Policy:

    • Any communication deemed offensive, threatening, harassing or forceful may result in termination of further engagement with the customer.