Shipping Policy

 

Shipping Information for Indian Buyers

  • Modes: We offer Standard Shipping free of charge to our Indian Buyers.
  • Shipping Location: We have 2 warehouses a) in Noida, b) in Gurgaon. Your order may be dispatched from either of the warehouse or may arrive in parts as it may get shipped from both the warehouses.
  • Shipping timelines: From our warehouse are clearly stated on each product page just above the "Add to Cart" button.
  • Timeline: Typically, we ship Ready To Dispatch items within 48 hours. All other items may take 3 to 5 days to be dispatched. This timeframe may increase during festive time periods. Should you wish to receive your order sooner, feel free to write to us at support@thesvaya.com, or reach out to us on 7827552541, 9711690445

Delivery Information for Indian Buyers

  • Partners: We use a 3rd-party logistics company to ensure efficient delivery. They send timely updates and also provide tracking link for your packages. You'll receive the tracking links via both your email and via whatsapp.

Standard Delivery

  • Availability & Cost: Standard delivery is free within serviceable pincodes. 
  • Timeline: It may vary by region; typically, most metro areas see deliveries within 3 to 5 days after dispatch. For non-metro or remote areas, delivery timelines range from 4 to 8 days*.
  • Delhi-NCR: 48-72 hour deliveries post-dispatch.
  • While we strive to dispatch and deliver all orders within the estimated timelines, delays may
    occasionally occur due to unavoidable circumstances, such as:
    - Government restrictions or local regulations
    - Logistics disruptions or courier partner delays
    - Extreme weather conditions (e.g. heavy rain, floods, etc.)
    - Strikes or transport-related issues
    - We always do our best to minimize any delays and keep you informed at every step. Your patience and understanding are greatly appreciated.

Express Delivery

  • Currently, we aren't offering exclusive express shipping. Should you wish to opt for one, check with our customer support team to before placing the order.

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For International Buyers

  • International Shipping: We ship worldwide, however, shipping fees vary by region and by the weight of your items.
  • FREE Shipping: Orders over INR 50,000 are shipped free of charge
  • Charges Notification: You'll be able to see the charges once you reach the checkout page. Basis the charges you can decide to opt for placing the order.

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*Please Note:
While we strive for timely and smooth deliveries, please understand that we cannot be held responsible for delays. Numerous external factors can impact delivery timelines, many of which are beyond our control. Your patience is greatly appreciated.


Mailing hours:

Your orders will only be processed and packed during the operation hours. Our team operates from 10:00AM to 6:00PM, Monday - Saturday (exclusive of Public Holidays and Sundays).