COVID19 Update

15 June 2020

Hi,

I hope you and everyone else in your family is healthy and safe. We have finally resumed our operations. As per the regulations, and to ensure every step is equally safe for our team, here's how we are going about deliveries during COVID-19

Garment deliveries during corona virus in India

MANUFACTURING:

We have resumed with only 50% of our staff. Every day before reporting to work they share their body temperature and health update with us. On reaching the workplace, they first sanitise their hands and change into work masks. Post this, their temperatures are recorded again. Even before the work starts, the staff sanitises the entire workspaces including their sewing machine, the cutting table, the tools used to stitch.

PACKAGING:

We have always been very particular about the way we package our garments. We have become all the more conscious now. Every single outfit is first sanitised with a spray. Next, it is packed in a paper bag, followed by a cloth bag. The paper bag can easily be discarded and the cloth bag can be washed and reused. Finally, the garment is packed in the delivery bag and labelled. It is sanitised at every step of the way.
PS: You can also be creative and use the paper bag as a DIY sheet. :)

DELIVERY:

We use only DELHIVERY as our courier service provider. They are taking all precautions needed to ensure the delivery is contactless. This is the key reason why you will not be able to access C.O.D for a couple of weeks.

OPENING THE PACKAGE:

While we know how excited you must be to receive the package after a slight delay and a long at home break, we highly recommend you leave the package untouched for at least 24 hours. However, if you just can't control your excitement, please rinse the package using soap and water and rip it apart to find your beloved belonging.

FOR NEW ORDERS:

We are delivering our products as quickly as possible, however, do expect a cycle of at least 7 -10 days from the day the order is received until delivery. This is to ensure everything is safe and taken care of before we ship a product.

For any other queries:

Our customer service team would be available to assist you in case you have any queries or would like to enquire about various products. Feel free to reach out to us.

Stay Home | Stay Safe
Team The Svaya

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15 April 2020

The well-being of our customers and the Svaya family continues to be our top priority. Below are the latest updates on how we are responding to COVID-19.

On 16th March 2020, way before the lockdown was announced we made the difficult but necessary decision to close our studio and manufacturing unit. And today, with heavy hearts, we had to make the hard decision to furlough our store teams and other brand employees for the next 30 days i.e. till 15th May 2020.

While we are unable to pay them in full, we ensured they reached home with money and accounts full to quickly stock up on basics. Luckily, they were home before the entire country was put under the stay-at-home order.

The past, present, and future success of The Svaya is a result of our amazing community of employees, kaarigars. We look forward to the days when we will have our team and you back into our web store and studio.