Exchange Policy

Please be aware that when you make a purchase, it signifies that you have acknowledged, understood, and agreed to abide by the following terms and conditions.

The following items are not eligible for Return, Exchange, or Refunds:

  • Purchases of items on SALE or Giveaways
  • Purchases of Special/Customized Products
  • International orders or those dispatched through International Shipping
  • Used products or products with missing original tags.

Our exchange process is automated, and you can raise a exchange request by clicking below link. 

RAISE AN EXCHANGE REQUEST

Exchange Terms & Conditions:

  1. You can exchange a product within 7 days from the delivery date.

  2. We only allow exchange of size,color with same product, or exchange with product of lower value.

  3. We'll refund you with store credits via gift-card if exchanged product is of lower value. Store credits are elligible for 6 months.

  4. Please return the product in its original unused condition with tags and receipts. No returns without them.

  5. For Cash on Delivery (COD) orders, we'll issue store credits after deducting a shipping cost of INR 100 per order.

  6. If you exchange COD orders more than 3 times, we'll stop offering COD services, but you can use other payment methods.

  7. Once we receive your exchange request, we'll arrange a pickup within 24 hours. It takes 7-10 days for us to receive the returned product.

  8. Only after checking the quality of the returned product, we'll transfer your store credits or send new exchanges. Please consider this timeframe.

  9. After your return is accepted, a new request with exchanged product is automatically created and notified to you.

  10. Ask the pickup courier for a receipt as proof of product handover.

  11. If the returned product is spoiled, washed, damaged, worn, or used, we can't exchange it or issue store credits. It will be sent back to you as is.

RAISE AN EXCHANGE REQUEST

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For any other concerns, queries or doubts, related to your orders please write to us at orders@thesvaya.com. Please mention your order id in the subject line.