Exchange

Exchange Policy For Clothes: You can easily exchange our pieces with our 7-day exchange policy. In case you'd like to place an exchange request, please email your request to operations.svaya@gmail.com with your order no. and the reason for return.

For all orders placed during COVID-19 i.e. year 2020, we are only offering exchange services.

Exchange Policy For Home: Products under the home category are only eligible for exchange, if:
a) You've received the wrong product
b) You've received a defected/ damaged product

Exchange Policy For Spa/ Bath/ Body/ Wellness: Products under spa/ bath/ body and wellness category cannot be exchanged or replaced until:
a) You've received a wrong product
b) You've received a defected/ damaged product

Exchange Policy For Designer Bags: Designer bags, potli bags, box clutches are made to order. Due to their intricate embroidery and a kaarigar's involvement, exchange/ return of these products is not possible.

Note: All custom made orders and orders placed during sale/ using discount coupons are non-returnable.

For any other concerns, queries or doubts, please email us at info@thesvaya.com or call us at +91 9711690445.