Exchanges/ Return - Buy One Get One Sale

Terms and Conditions for BOGO Sale

When purchasing items from The Svaya (thesvaya.com), you agree to abide by the terms and conditions established by the brand for the event. These terms are subject to change at the discretion of the brand if necessary. You can refer to the latest version of the terms & conditions and policies publicly on our policy page.

  • BOGO Sale Policy:
    All purchases made under the Buy One Get One promotion are final sale and are not eligible for returns or exchanges. We appreciate your understanding and encourage you to review your order carefully before placing it.
  • At The Svaya, we strive to provide a seamless and delightful shopping experience for all our customers.
  • All purchases made under specific sales or promotions (such as BOGO offers) are governed by the terms and conditions set forth at the time of purchase.
  • Customers are expected to familiarize themselves with these policies prior to placing an order.

  • We are committed to resolving issues as per the outlined policies and ensuring a fair resolution.


Return and Exchange Policy During BOGO Sale

  1. Final Sale Policy:

    • All purchases made during the BOGO sale are final and are not eligible for returns, exchanges, or refunds.

  2. No Partial Returns or Exchanges:

    • Since the BOGO offer involves paired products (Buy One, Get One), partial returns or exchanges of any item in the order will not be accepted.

  3. Damaged or Defective Products:

    • If you receive a damaged or defective product, you may request a replacement for the same item, subject to availability. Such requests must be made within 48 hours of delivery and accompanied by clear photographs as proof. Please use this link to create your request.

  4. Size Concerns:

    • We encourage customers to refer to the size chart before placing an order, as size-based exchanges are not possible during the BOGO sale.

  5. Cancellation Policy:

    • Orders once placed cannot be canceled or modified during the BOGO sale.

  6. Non-Eligibility of Other Offers:

    • BOGO cannot be combined with any other ongoing discounts, offers, or promotions.

FAQs for BOGO Sale

  1. Can I return or exchange items purchased during the BOGO sale?

    • Unfortunately, returns and exchanges are not allowed for orders placed under the BOGO offer. All sales during this promotion are final on both top picks category and the free category.

  2. What if I receive a defective product?

    • If an item arrives damaged or defective, you can request a replacement for the same product. Please contact us within 48 hours of delivery with clear photos of the defect. 
    • Please use this link to create your request.

  3. Can I return just one item from my BOGO order?

    • No. Partial returns or exchanges are not possible for BOGO orders. Since the offer is structured as a pair, the entire order is considered final sale.

  4. What if the size doesn’t fit?

    • We do not offer size exchanges during the BOGO sale. Please refer to our detailed size chart before placing your order to ensure the best fit.

  5. Can I cancel or change my order after placing it?

    • No. Orders placed during the BOGO sale cannot be canceled or modified once confirmed.

  6. Can I use other offers or discounts during the BOGO sale?

    • No, the BOGO offer cannot be combined with any other discounts, coupons, or promotions.

  7. Why are returns and exchanges not allowed during this sale?

    • To bring you such an exciting offer, we streamline our operations to manage inventory and logistics efficiently. Allowing returns or exchanges for BOGO orders complicates this process and disrupts stock management. Also, it's unfair to offer returns and exchanges or refunds for our internal production team that works tirelessly to bring out the best quality products for you. Slashing down prices any further or offering any other service thats even barely chargeable does not justify the effort of our entire team and is beyond our policy of ethical work environment.

  8. Zero-Tolerance Policy:

    • Any communication deemed offensive, threatening, harassing or forceful may result in termination of further engagement with the customer.