Prevention of Thefts & Frauds - Shop With Confidence From The Svaya

Thank you for choosing The Svaya to be a part of your wardrobe. We want to ensure your shopping experience with us is secure and hassle-free.

✅ Where to place orders
We only accept orders through our official website: www.thesvaya.com.

Our trusted payment partners are Razorpay and Cashfree, which ensure your payments are safe, no matter which payment method you choose. We will never request payment outside these secure gateways.

✅ For Cash on Delivery (COD) orders
Our courier partners will collect payment only at the time of delivery. Please remember:

  • Pay only after you have the sealed package in your own hands.

  • Never hand over cash if you suspect the package is tampered with.

  • All our packaging carries The Svaya branding and details – please check carefully.

  • Always record a video while opening your package, in case you need to raise any concern later. This helps us support you better and coordinate with our delivery partners.

✅ Stay alert against fraud
In today’s digital world, you might come across fake websites, social media profiles, or WhatsApp groups impersonating The Svaya. We strongly recommend you:

  • Always double-check our official website before making any payment

  • Verify any unusual requests through our customer support

  • Be cautious and help us fight scams

⚠️ Important Legal Notice

The Svaya is not responsible for any losses, damages, or fraudulent activities if you place an order or make a payment through any platform, person, or channel other than our official website and authorized payment gateways. Your payment must reflect within our official channels to be valid.

We do not authorize anyone — including our employees — to collect payments outside our website or these gateways. Any transaction conducted beyond our listed payment methods or through unauthorized representatives is entirely at your own risk. The Svaya cannot be held liable in such cases.

At The Svaya, your trust means everything to us. We take your privacy, personal information, and payment security extremely seriously. If you ever have any doubt, please reach out to our team — we’re here to help!