Frequently Asked Questions - Buy One Get One Sale

  1. What is the Buy One Get One offer? When you purchase a piece from our buy one get one collection, you pay for one item and get another item free of cost. It’s the perfect way to double up on style!

  2. How does this offer work? Simply select an item from our eligible collection, add it to your cart, and pair it with another item from the same collection for free. The discount will apply automatically at checkout.

  3. Can I choose any item as the freebie? The freebie must be chosen from eligible items listed in the specific collection only. You’ll find plenty of options to complement your primary pick!

  4. What if I add multiple items to my cart? The BOGO offer applies on a 1:1 basis. For example:

      • Buy 1, get 1 free.
      • Buy 2, get 2 free.
      • Buy 4, get 4 free.

     

  5. Are all items part of the BOGO offer? Not all items are eligible. Only selected pieces are part of the offer. Look for items marked as part of the promotion on the website.

Eligibility FAQs

  1. How do I know which items are part of the BOGO campaign? Items eligible for the offer will be clearly visible on the BUY ONE GET ONE page. Items not on that page will fall out of BOGO.

  2. Is there a limit to how many free items I can get? There’s no limit as long as you follow the 1:1 ratio. For every eligible item you purchase, you can choose one free item.

  3. Can I mix and match across collections? The freebie must be selected from eligible items in the designated collection. These items will be clearly marked on the site and the discount code will be auto applied on the selection of the correct item.

Cart and Checkout FAQs

  1. How do I apply the offer at checkout? The offer is applied automatically when you add one eligible item and its free pairing to your cart.

  2. What happens if I forget to add my free item? Make sure you select your free item before checking out! The offer cannot be applied retroactively after the order is placed.

  3. Will the offer still apply if I return one item? No sale items will be eligible for exchanges or returns.

Shipping and Returns FAQs

  1. Does this offer affect shipping costs? Shipping costs are calculated based on the total order value after applying the BOGO discount.

  2. Can I return or exchange my free item? Free items cannot be exchanged or returned. Please choose your pairing carefully.

Other FAQs

  1. Can I combine this offer with other discounts? No, this offer cannot be combined with other promotions, discounts, or coupon codes. Payment via Gift Cards isn't allowed during BuyOneGetOne Sale.

  2. How long is the offer valid? The offer details are always visible on the sale page. Please refer to the sale page to understand the timings.

  3. Where can I shop the BOGO campaign? This offer is available exclusively on our website under the Buy One Get One section.

  4. Why does the brand refuse certain return/exchange requests for BOGO products? As a small business, we strive to balance customer satisfaction with operational efficiency. Return/exchange requests that fall outside our policy disrupt inventory planning and fairness to other customers. We appreciate your understanding and compliance. Also, we are going out of our way for you to experience our products at below manageable costs to offer the best of our world to you. However, it does come with a significant financial hit and one time offer is the lowest we can go. You can happily choose to not place the order with us, if you'd want to not adhere to our policies, but we will not be able to make an exception for you. It would be unfair to all our other genuine customers who understand and respect the brands terms.

  5. What is the difference between the two size charts on your website? There are two types of size charts available on our website — one based on body measurements and the other on garment measurements. This is to help customers get a better understanding of the sizing and choose the most accurate fit for their preferences.

  6. What if I threaten to lodge a consumer complaint in case the brand denies exchanges/ returns on BUY ONE GET ONE items? Our team is committed to fair business practices and adheres to policies that ensure both customer satisfaction and brand integrity. We strive our best to ensure we offer you extreme clarity at multiple touch points about no returns and no exchange policy before you place an order including, but not limited to, the product page. If you feel your concern needs escalation, you are free to explore appropriate channels. However, abusive or threatening behavior towards our team will not be tolerated and may result in a termination of the discussion. Also, we urge you to read all policies before placing the order to be fully aware of the terms to ensure you get the most out of your purchase.

  7. What if I insist on a refund or exchange against your policy? We respectfully request all customers to honor the terms agreed upon at the time of purchase. Exceptions cannot be made as it impacts fairness for other customers who comply with our policies.

  8. Why does the colour of the product I received look slightly different from the pictures on the website? The colour of the product may vary slightly from what you see on our website due to differences in display settings, screen resolutions, and lighting conditions during photography. While we make every effort to accurately represent our products, minor variations in colour may occur. We appreciate your understanding and are always here to assist if you have any concerns. You can request for real images in natural light, however, please note these images also will be impacted by camera quality of the phone, screen resolution settings and more.

  9. I forgot to apply a discount code while placing my order. Can it be added
    afterward? Unfortunately, once an order has been successfully placed, we are unable to apply any discount codes retroactively. We kindly request customers to ensure any applicable codes are added before completing the checkout process.

  10. What should I do if the package is damaged or appears to be opened upon
    delivery? If your package appears damaged or tampered with at the time of delivery, we strongly advise you to refuse the delivery and do not accept the package.
    In case of any acceptance of such packages it is mandatory to share a video recording of the package before opening from all angles, and the opening video of the package before raising any concerns to us regarding the issue. Also, you are required to inform us within 48 hours so we can look into the issue at the earliest and offer you the best suitable resolution.