Customers Love Svaya
Frequently Asked Questions
- We offer free shipping across India for all orders above INR 1299/-.
- International orders are charged as per the location of delivery.
- The orders are dispatched within 48-72 working hours of the order being placed.
- The delivery may take 5-10 days post dispatch.
- CASH ON DELIVERY(COD) option is available all over India.
- You can only cancel your order before the product has been shipped.
- FOR MORE INFORMATION PLEASE CLICK ON RETURNS
All unworn, unaltered clothing with tags still attached can be exchanged & returned within 7 days of delivery , no questions asked.
- CANCELLATION POLICY: Cancellation of order is allowed 'within 24 hours' of placing the order, or till the status of the order is ‘Not Dispatched’ whichever is earlier.
- We have absolutely Zero Cancellation charges if you cancel within the stipulated timeframe.
- FOR EXCHANGE: Exchange can be done within 7 days from the date of delivery. Please do note, that exchange is allowed once per order.
- Once your return product is reaches us, it undergoes quality checks & then the exchange is dispatched from our end.
- To receive an exchange order may take 10-15 working days.
You can create an exchange request here.
- FOR RETURN: Please note all returns are against store credits only.
- Return can be done within 7 days for the date of delivery.
- Once your return product is reaches us, it undergoes quality checks & then the store credits are issued to your Svaya Wallet.
- COD & express shipping charges, if any, will be deducted in case of returns
You can create a return request here.
We use premium fabrics for all our garments. Taking care of your clothes will keep them looking good and fresh for longer.
Also, water is precious. Wash garments only when necessary. Airing it after every use will keep them fresh for use, a couple of times.
Please click here for a detail wash care guide you can refer to while washing any of our products.